Help & Support

Have a problem? We’re here to offer what help we can. You may have difficulties with:

• Landlord and Tenant issues
• Other housing issues
• Your GP (or lack of one)
• Welfare and access to benefits
• Lack of support

The following agencies may be useful to you:

DISK (Disability Information Service Kent)
DISK is an information service for people with a disability, older people, carers and service providers. They cover a range of topics including benefits, holidays, mobility and transport, care services and self help/support groups. Their target group is people with a disability, older people, carers and service providers. They cover Tenterden, Ashford, Folkestone, Hythe, Dover, Deal, New Romney, Lydd.
How to contact: Drop-in, phone, write. Details here

CAB (Citizens Advice Bureau)
CAB aims to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives. They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. They value diversity, promote equality and challenge discrimination.
Website

Rainbow Centre
The Rainbow Centre is a Christian charity that delivers a range of services in Shepway to provide support and hope to individuals and families experiencing deprivation or hardship.
Website

AgeUK
Age UK want to make the UK a great place to grow older. They provide advice, enable independence and combat loneliness.
Website

Gingerbread
Gingerbread provides expert advice, practical support and campaign for single mums and dads.
Website

Children’s Centres / Sure Start Centres
Sure Start Centres give help and advice on child and family health, parenting, money, training and employment.
Website

Porchlight
Porchlight help people who have nowhere to go and no-one to turn to. Some are people are homeless, others are struggling to cope with the pressures in their lives and need our support to keep on track. They work across Kent and the south east, and help vulnerable and isolated people get support with their mental health, housing, education and employment.
Website

Take-Off
They say: “Whilst we can’t resolve people’s economic difficulties, we do have a belief that mental ill-health detests two things: oxygen and friendship. This is therefore what we seek to provide as both these things take the problems from inside the head to the outside; while not necessarily removing them completely they do become easier to live with and they lose their hold over us.”
How to contact: Website  Tel: 01303 245840 Email

Shopmobility Folkestone / Wheelchair User Group
The mission of the Wheelchair Users Group is:
“To empower and enable wheelchair users to lead full and active lives by helping them obtain the right mobility equipment from both the statutory and private sector”.
Website

Centre for Independent Living Kent
CiLK exists to help its members, and others who share its philosophy, to be self-advocates, to take control and have real choice over how they live their lives.
Website

Benefits & Work
Provides excellent guides and advice for those dealing with benefits issues, particularly those going through assessments and appeals for PIP.
Website

Universal Credit information and advice here